Hopefully, they would do something about that, since I have airline ticket and a receipt from the Philadelphia airport parking, where I picked my car around 4 pm on January 1st, to prove that there is absolutely no way I could be in Utah till Jan 6th. Manager was, of course! attending a meeting, so I had to call and complain their central office. That the car was returned on January 6th. On January 9th, Avis charged my card $805.98. I dropped the rental agreement in the box, and proceeded to board my flight. This is the first time, no clerk was available. I have visited Salt Lake City the last 6 Christmas weeks, and regularly departed early in the morning on January 1st. When I came to the airport about 4:30 am on January 1st nobody was available at the rental kiosk in the return area, and there were no pens available to complete the rental agreement. My return flight was at 6:30 AM on January 1st, 2014. The replacement vehicle, this time it was 4-wheel drive Ford Escape (with constant bugging reminder "You need to change engine oil," but this one I could ignore), and as the lady at the counter told me, they had plenty of 4-wheel drive small SUVs. Next day the "Check Engine" came on and I have to return the vehicle for replacement. So everything the clerk told me was blatant lie. When I refused, I was given keys from VW Tiguan that was 4-wheel drive. Counter clerk told me that the small SUVs they have are only 2-wheel drive and to get a 4-wheel drive, I would need to get a larger car for the additional $45.00 per day, that is exactly twice the original price. Problems started during me picking up the car. This time we rented small SUV for a Christmas week, for a ski trip. I have rented there before and never had a problem, but it looks like they have new management that is hell-bent on screwing you up.
Whatever you do, don't rent from AVIS at Salt Lake City International Airport.
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